Job Title: Facilities Manager

Location: Luton, Greater London (With travel across the region)

Salary: Competitive depending on experience

Working Pattern: 37.5 Hours Per Week

Who We Are

We’re one of the largest adult social care providers in the UK today – and we plan to keep growing and benefiting more lives.  Our support is dynamic, person-centred and fulfilling, so people can enjoy a flourishing life. We deliver care and support with energy, passion and positivity.

We're very proud to be recognised as one of the best organisations to work in by  ‘The Sunday Times Best Places to Work 2024**’.**

Our Values

Our values reflect us all and they’re at the heart of everything we do. They set out our culture, the way we behave and the way we do things.

Our colleagues are passionate, kind and resilient and they go the extra mile for the people we support and each other. We have this expectation of all of our colleagues. As a leader, you’ll embody our values in action and inspire and motivate your teams them to do the same.

Role Overview

The Facilities Manager will lead the maintenance function for the region, reporting to the Group Property Director. This role involves coordinating and running reactive maintenance programmes, including planned maintenance works, and overseeing the work of both internal teams and contractors. This a perfect step for someone looking to become a 'regional' facilities manager in the future.

Your Responsibilities

• Lead the maintenance function and report to the Group Property Director.
• Line manage all members of the regional FM team, including operatives.
• Identify, organise, and oversee works undertaken by internal teams and contractors, ensuring safe working and excellent quality. Ensure risk assessments and method statements are in place prior to works starting.
• Monitor and report on energy usage across the region and identify ways to reduce usage.
• Oversee the certification and compliance of equipment that needs regular servicing and maintenance, and promptly follow up on remedial actions identified in inspections.
• Conduct periodic audits and walk-arounds of properties to assess the standards of works and property conditions. Maintain a scoring system and review regularly with the Ops team.
• Work with the H&S team to support H&S audits of properties and promptly follow up on issues identified that require attention.
• Ensure that daily, weekly, and monthly checks are carried out by the internal maintenance team and recorded within services, in conjunction with the Ops team.
• Create and maintain asset registers of plant and equipment, identifying servicing requirements and anticipated renewal dates.
• Create and maintain a rolling 5-year programme of cyclical renewal and redecoration for properties.
• Manage and monitor spend against budget.
• Produce budget updates and reforecasts as required, ensuring proper coding, checks, and authorisation of invoices.
• Compile and propose annual budgets for Opex and Capex in conjunction with the Ops and finance teams, taking into account property condition, improvements required, compliance, operations priorities, and cyclical renewal and redecoration plans.
• Organise maintenance operatives and decorators to ensure efficient and effective utilisation, responsive and operational priorities.
• Obtain competitive quotations and rates for reactive and planned works, against full descriptions and specifications of works. Obtain approval in line with Group Authorisation Policies and place orders using the format and standard wording agreed with the Group Property Director.
• Seek technical or specialist support where required to ensure that works are carried out in conjunction with statutory standards and best practices.
• Understand where landlord and/or statutory approvals are required and ensure that these are obtained in advance of works being undertaken.

Delivering Great Standards

• You will partner the business and support the aligned Ops teams to assist in meeting their objectives, taking account of their priorities and working collaboratively to plan, programme and deliver activity.
• You will collate information and produce reports as requested by the Group Head of Facilities and Services and keep our systems up to date.
• You will manage information in a confidential and sensitive way.
• You will make appropriate judgements in escalating complex stakeholder issues to the appropriate person to manage issues.
• You will keep up to date with policies, procedures, and internal communication.
• You will manage and store documents in line with our retention policy, effectively archiving documents when required.

The main skills and experience and attributes for this role

Skills and experience

• Previous experience of working in facilities management as a facilities manager, or similar.
• Ability to analyse data and manage risk effectively.
• Excellent communication skills and the ability to articulate information and influence others.
• Ability to adapt and prioritise effectively.
• Ability to prepare budgets that respond to business priorities and monitor and manage spend, always ensuring best value.
• Good technical knowledge and understanding of when and how to seek specialist expertise.
• Confident IT user, proficient in Microsoft Office, including Word and Excel.
• Satisfactory enhanced DBS check.
• Passion to make a difference.

Desirable

• Professional qualifications IWFM or equivalent / NEBOSH or IOSH certification or equivalent.

Attributes

• Energy
• Edge
• Empathy
• Emotional intelligence
• Ability to work under pressure
• Team player
• Ability to work independently

Our Support

We go beyond expectations for our colleagues as well as the people we support. Our reward package includes much more than pay, 25 days of annual leave + bank holidays and pension. Your birthday off with pay after a year of service and there is a £300 refer a friend scheme too!

In addition, we also offer the following:

• Industry-leading recognition
• Social, financial and emotional wellbeing
• Training and development to reach your potential

If you’re ready for a job that can truly make a difference and you’re up for a challenge, then this is the role for you!

INDF