Job Title: Quality Systems Administrator

Salary: £27,000 Per Annum

Location: Chesterfield

Working Pattern: 37.5 hours per week - Hybrid working

Our Values

Our colleagues are passionate, kind, and resilient and they go the extra mile for the people we support and each other. We have this expectation of all our colleagues. Our values reflect us all and they’re at the heart of everything we do. They set out our culture, the way we behave and the way we do things.

We’re very proud to be recognised as one of the best organisations to work in by ‘The Sunday Times Best Places to Work 2024’.

Role Overview

We are seeking a highly organised and detail-oriented Quality Systems Administrator to support our Quality Team. We are introducing new and exciting systems and ways of working that mean we need a motivated and enthusiastic person to work collaboratively with colleagues within the Quality Team and across the organisation. The ideal candidate will possess strong administrative skills, a solid understanding of managing systems, and the ability to work with data to ensure the highest standards of quality and compliance within our healthcare and social services environment.

Responsibilities

• Efficiently manage and maintain the quality management system, ensuring accurate and up-to-date records of quality-related activities, audits, assessments, and compliance documentation.
• Collaborate with IT and software teams to troubleshoot system-related issues and ensure the smooth functioning of quality management software.
• Collect, compile, and analyse quality-related data from various sources, generating meaningful reports and insights to inform decision-making and drive continuous improvement.
• Identify trends, patterns, and areas of concern within quality data, and work closely with the quality team to develop strategies for improvement.
• Prepare and distribute regular quality reports, summarising key performance indicators, outcomes of audits, compliance status, and recommendations for action.
• Maintain accurate and well-organized documentation related to quality standards, protocols, and procedures.
• Assist in the preparation and coordination of internal and external audits, ensuring adherence to regulatory standards and industry best practices.
• Collaborate with cross-functional teams to gather necessary documentation and evidence for compliance purposes.
• Claims monitoring, CQC portal access/management, Survey management, Accident reporting process, meeting minutes.
• Participate in quality improvement initiatives, suggesting process enhancements based on data analysis and industry best practices.
• Support the implementation of quality improvement projects, tracking progress and reporting outcomes.
• Facilitate effective communication and information sharing.
• Collaborate with team members to organize meetings, workshops, and training sessions, ensuring successful execution and follow-up.

Skills and Experience

Essential:

• Proven experience in administrative roles, preferably within a healthcare or social care setting.
• Proficiency in using and managing quality management systems and databases.
• Strong analytical skills, with the ability to interpret and present data effectively.
• Excellent organisational and time management skills, with meticulous attention to detail.
• Proficient in using productivity software (Microsoft Office Suite, Excel, etc.).
• Effective written and verbal communication skills.
• Ability to work independently and as part of a team, with a collaborative and proactive attitude.

How We Will Support You

We go beyond expectations for our colleagues as well as the people we support. Our reward package includes much more than pay, 25 days of annual leave + bank holidays and pension.

Your birthday off with pay after a year of service and there is a £300 refer a friend scheme too!

Industry-Leading Recognition

• Colleague lotto - giving everyone the opportunity to win great cash prizes
• Prize winning scratch cards aligned with values in action!
• We recognise our colleagues who go above and beyond – our ‘Heroes’ are nominated by colleagues for quarterly and annual awards
• Loyalty Scheme - recognising colleagues at work anniversaries
• Your birthday off after a years service!

Social Wellbeing

• Award-winning App for news and info
• Internal social media
• Team communities

Financial Wellbeing

• Discounts include high street, supermarkets, flash sales, gym memberships and more
• Blue Light discount programme, funded by us
• Salary Finance scheme for lower cost loans and to save for special occasions or rainy days
• Government mileage rates if you need to travel

Emotional Wellbeing

• Free confidential Employee Assistance Programme with qualified counsellors
• Free wellbeing App
• Practical advice covering things like consumer rights, anxiety, childcare and more

Training and Development to Reach Your Potential

• Learning journey that grows with you to reach care worker standards
• Specialist skills training including Autism, Dementia and Mental Health
• Career pathways that include flexible apprenticeships and nationally recognised qualifications
• Cover the cost of relevant professional memberships

5 More Reasons to Work with Ivolve

1.       Our people are pretty fabulous. We take pride and pleasure in helping others to flourish

2.       There’s a great energy across the business and a strong sense of teamwork

3.       Very few jobs have such an impact on people’s lives – we bring joy to people every day

4.       We have a proud history, we’re a big organisation of over 4,000 colleagues supporting over 1,300 people

5.       We build and nourish relationships with the people we support

INDF