Job Title: Regional Compliance Coordinator

Location: Chesterfield, Head Office (Hybrid)

Working Pattern: 37.5 Hours Per Week

Salary: £26,000 – £30,000 (dependent upon experience)

Who We Are

Our values reflect us all and they’re at the heart of everything we do. They set out our culture, the way we behave and the way we do things. Our colleagues are passionate, kind, and resilient, and they go the extra mile for the people we support and each other. We have this expectation of all our colleagues.

We’re very proud to be recognised as one of the best organisations to work in by ‘The Sunday Times Best Places to Work 2024’.

Role Overview

The Regional Compliance Coordinator ensures regulatory adherence, system management, and operational support across various areas. This role is designed to evolve with the business’s changing requirements, adding flexibility and adaptability to the coordinator's scope.

Your Responsibilities:

Regulatory Processes: Monitor manager transitions (new starters/leavers), keep QCR regulations and manager information current, and ensure manager registration aligns with regulatory requirements. Track and document new service openings.

UQF Preparation and Actions: Maintain accurate records of individuals receiving regulated personal care. Manage and duplicate files across regions.

Safeguarding: Regularly update safeguarding logs based on incidents. Cross-check records with the CQC portal to ensure proper notifications and referrals, and confirm police incidents are appropriately reported.

Deprivation of Liberty Safeguards (DoLS): Ensure accurate tracking of DoLS statuses and documentation in Nourish. Monitor renewals, confirm application submissions, and verify CQC notifications for new authorizations.

Complaints & Compliments: Prompt managers to log feedback in Nourish.

Feedback Surveys (How Are We Doing): Update manager contact lists for feedback initiatives. Generate quarterly and annual reports, and create QR codes/posters for feedback collection.

Supervisions: Maintain supervision/appraisal matrices and assist managers with updates. Follow up with reminders and notify area managers of non-compliance.

On-Call Rota: Support scheduling and upkeep of the on-call rota.

Capacity Tracker (CQC): Submit monthly CQC data and ensure timely updates by managers. Manage tracker responsibilities for new services.

System Administration: 

• Oversee colleague logins and deployments in Nourish and Sona systems.
• Produce high-quality reports using data and intelligence to support insight and performance. 
• Develop understanding of key organisational systems and processes, audit and report on compliance, and support optimised use of systems.

Additional Responsibilities: 

• Manage systems like Soldo and business continuity processes. 
• Facilitate family engagement through forums. Handle data administration, accuracy, and issue resolution. 
• Collaborate with operations and group functions to address organizational needs.

How We Will Support You

We go beyond expectations for our colleagues as well as the people we support. Our reward package includes much more than pay, 5.6 weeks annual leave, flexible working hours, and pension. And there is a £300 refer a friend scheme too.

Industry-leading Recognition

• Colleague Lotto – giving everyone the opportunity to win great cash prizes.
• Prize-winning Scratchcards aligned with values in action!
• We recognise our colleagues who go above and beyond – our ‘Heroes’ are nominated by colleagues for quarterly and annual awards.
• Loyalty Scheme recognising colleagues at work anniversaries.

Social Wellbeing

• Award-winning App for news and info.
• Internal social media.
• Team communities.

Financial Wellbeing

• Discounts include high street, supermarkets, flash sales, gym memberships, and more.
• Blue Light discount programme, funded by us.
• Salary Finance scheme for lower cost loans and to save for special occasions or rainy days.
• Government mileage rates if you need to travel.

Emotional Wellbeing

• Free wellbeing App.
• Practical advice covering things like consumer rights, anxiety, childcare, and more.

Training and Development to Reach Your Potential

• Learning journey that grows with you to reach care worker standards.
• Specialist skills training including Autism, Dementia, and Mental Health.
• Career pathways that include flexible apprenticeships and nationally recognised qualifications.
• Cover the cost of relevant professional memberships.

5 More Reasons to Work with Ivolve

1. Our people are pretty fabulous. We take pride and pleasure in helping others to flourish.
2. There’s a great energy across the business and a strong sense of teamwork.
3. Very few jobs have such an impact on people’s lives – we bring joy to people every day.
4. We have a proud history, we’re a big organisation of over 4,000 colleagues supporting over 1,300 people.
5. We build and nourish relationships with the people we support.

INDF