Job Title: Regional Business Administrator

Vacancy Location:  Chesterfield, S41 7SL

Shifts: Full-time, 37.5 hours per week

Salary: Dependent on experience

Who We Are

We’re here to support people to flourish in a place they call home. We’re one of the largest providers of adult social care with over 4,000 colleagues supporting 1,300 people. Our approach is all about activities and co-production with the people we support. We work with them to design and plan what we do – so we can create the best experiences together.

We're very proud to be recognised as one of the best organisations to work in by  ‘The Sunday Times Best Places to Work 2024’.

And we’re on a mission to benefit even more people with our uncompromising quality of care and support. It’s the professional expertise and passion of our team that makes us different. We genuinely care and we love supporting people to set and then reach their goals. Because every person deserves the very best experience – every day.

Role Overview

Reporting to the Operations Business Administration Manager for England you will support our Operational Directors and their teams, ensuring that all enquiries, and administration tasks are monitored and actioned in a timely fashion. Ensuring the work is distributed, undertaken and managed accordingly to support the day-to-day operational delivery in relation to Quality, People and Finance.

Your Responsibilities

• Update and maintain databases and other internal systems on a daily basis such as Sona, Nourish and People XD providing reports where required.
• Complete contract monitoring returns, updating compliance and ensuring Safeguarding, CQC Notification and Compliments and Complaints are reconciled for internal and external stakeholders within the required timescales.
• Collate information to support reports that provide oversight of key metrics on areas such as ESG to enable us to report back to external stakeholders and the wider business.
• Management of relevant regional inboxes, redirecting to relevant colleagues to manage the query.
• Monitoring of reports in relation to internal and external reporting and communication systems, following up where appropriate should access or other actions be outstanding.
• Manage a team of bank colleagues, maintaining training compliance welfare, and the allocation of workers across the services to reduce the need for agency and provide continuity to the people we support.
• Management of mobility vehicles across the division, ensuring MOT’s and Services are planned and relevant system checks are completed.
• Management of data and archiving in accordance with our retention policies and GDPR.
• Completion of driver declarations and DVLA checks.
• Co-ordinating stationery and cleaning equipment for larger sites and regional offices where applicable and arranging of basic stationery and refreshments for supported living services.
• Management of hospital admissions through data collection, raising notifications inline with local authority requirements or own internal processes. Flagging any concerns to the relevant Managers using hospital checklists to identify gaps.
• Supporting with reminders around appraisal compliance, collating data that supports the completion and raising concerns to Managers where there is incompletion.
• Creating Schedules for annual reviews for the people we support across the year. Supporting with the attendance and communication of these invites. Working with the Managers to ensure the service is working on the relevant review documents.
• Any other administrative tasks as and when required such as maintenance of key information at both regional and group level.

This list is not an exhaustive list of responsibilities

The Main Skills and Experience Required:

• Reliable and punctual
• Ability to travel as required
• Team player with a positive and cooperative attitude
• Office administration experience
• Good Systems knowledge
• Strong communication skills
• Strong organisational skills, with the ability to prioritise tasks
• Good attention to detail
• Strong IT skills, including Microsoft Outlook, Word & Excel.

How we will support you

We go beyond expectations for our colleagues as well as the people we support. Our reward package includes much more than pay, 5.6 weeks annual leave, flexible working hours and pension. And there is a £300 refer a friend scheme too.

Industry-leading recognition

• Colleague Lotto – giving everyone the opportunity to win great cash prizes.
• Prize winning Scratchcards aligned with values in action!
• We recognise our Colleagues who go above and beyond – our ‘Heroes’ are nominated by colleagues for quarterly and annual awards.
• Loyalty Scheme recognising colleagues at work anniversaries.

Social Wellbeing

• Award-winning App for news and info.
• Internal social media.
• Team communities.

 Financial Wellbeing

• Discounts include high street, supermarkets, flash sales, gym memberships and more.
• Blue Light discount programme, funded by us.
• Salary Finance scheme for lower cost loans and to save for special occasions or rainy days.
• Government mileage rates if you need to travel.

Emotional Wellbeing

• Free wellbeing App.
• Practical advice covering things like consumer rights, anxiety, childcare and more.

 Training and development to reach your potential

• Learning journey that grows with you to reach care worker standards.
• Specialist skills training including Autism, Dementia and Mental Health.
• Career pathways that include flexible apprenticeships and nationally recognised qualifications.
• Cover the cost of relevant professional memberships.

5 more reasons to work with Ivolve.

1.     Our people are pretty fabulous. We take pride and pleasure in helping others to flourish.

2.     There’s a great energy across the business and a strong sense of teamwork.

3.     Very few jobs have such an impact on people’s lives – we bring joy to people every day.

4.     We have a proud history, we’re a big organisation of over 4'000 colleagues supporting over 1,300 people.

5.     We build and nourish relationships with the people we support.

INDF