Vacancy Location: South, England

Shifts: Full-time 37.5 hours per week

Pay Rate: Competitive (dependant on experience)

This role will be covering one of the below areas:

1. East Surrey SLS / East Surrey & South Essex / North Essex / Greater London
2. Mid Essex & Suffolk / Hertfordshire & West Essex / Bedfordshire & Northants

Role Objective

The Operations Director will provide strategic and operational leadership to ensure the delivery of high-quality, person-centered care across all services. This role will focus on driving excellence, compliance, and innovation within the organisation while fostering a culture of compassion and continuous improvement. The Operations Director will work closely with the senior leadership team to achieve the organisation’s mission, values, and strategic objectives.

Your Responsibilities

Strategic Leadership

• Develop and implement operational strategies to support the delivery of high-quality care and support.
• Lead the design and delivery of services that align with the organisation’s long-term goals and regulatory requirements.
• Contribute to the development of the organisation’s strategy, identifying areas for growth and improvement.
• Provide leadership in developing new care models, expanding services, and ensuring financial sustainability.

Operational Management

• Oversee the management and performance of social care services, ensuring the delivery of safe, effective, and compassionate care.
• Monitor key performance indicators (KPIs), ensuring compliance with regulatory bodies (e.g., CQC, CIW, or equivalent).
• Ensure all services meet or exceed standards for quality and safety.
• Drive efficiency and innovation in care delivery while maintaining high standards.

Compliance and Quality Assurance

• Establish and maintain robust systems for clinical and operational governance.
• Lead the organisation’s response to inspections, audits, and quality improvement initiatives.
• Ensure compliance with all relevant legislation, regulations, and best practices.
• Implement and monitor safeguarding policies and procedures to ensure the safety of the people we support.

Team Leadership and Development

• Inspire and lead operational managers, ensuring they are supported and motivated to deliver their best.
• Build a culture of accountability, teamwork, and continuous professional development.
• Develop and implement workforce plans, including recruitment, retention, and training strategies.

Stakeholder Engagement

• Build strong relationships with key stakeholders, including people, families, regulators, commissioners, and partners.
• Represent the organisation at local, regional, and national forums to advocate for service improvement and innovation.
• Act as a trusted advisor to the Executive Team on operational and strategic matters.

Financial and Resource Management

• Manage budgets effectively, ensuring financial sustainability across all services.
• Identify opportunities to improve operational efficiency and achieve cost savings.
• Drive occupancy and growth within the region, working in partnership with the Commercial Team.
• Contribute to funding bids, business development, and contract negotiations to support service growth.

How we will support you

We go beyond expectations for our colleagues as well as the people we support. Our reward package includes much more than pay, 25 days of annual leave + bank holidays and pension.

Your birthday off with pay after a year of service and there is a £300 refer a friend scheme too!

Industry-Leading Recognition

• Colleague lotto - giving everyone the opportunity to win great cash prizes
• Prize winning scratch cards aligned with values in action!
• We recognise our colleagues who go above and beyond – our ‘Heroes’ are nominated by colleagues for quarterly and annual awards
• Loyalty Scheme - recognising colleagues at work anniversaries
• Your birthday off after a years service!

Social Wellbeing

• Award-winning App for news and info
• Internal social media
• Team communities

Financial Wellbeing

• Discounts include high street, supermarkets, flash sales, gym memberships and more
• Blue Light discount programme, funded by us
• Salary Finance scheme for lower cost loans and to save for special occasions or rainy days
• Government mileage rates if you need to travel

Emotional Wellbeing

• Free confidential Employee Assistance Programme with qualified counsellors
• Free wellbeing App
• Practical advice covering things like consumer rights, anxiety, childcare and more

Training and Development to Reach Your Potential

• Learning journey that grows with you to reach care worker standards
• Specialist skills training including Autism, Dementia and Mental Health
• Career pathways that include flexible apprenticeships and nationally recognised qualifications
• Cover the cost of relevant professional memberships

5 More Reasons to Work with Ivolve

1.       Our people are pretty fabulous. We take pride and pleasure in helping others to flourish

2.       There’s a great energy across the business and a strong sense of teamwork

3.       Very few jobs have such an impact on people’s lives – we bring joy to people every day

4.       We have a proud history, we’re a big organisation of over 4,000 colleagues supporting over 1,300 people

5.       We build and nourish relationships with the people we support

INDM