Job Title: Business Systems Manager

Location: Swansea (Hybrid)

Salary: Competitive

Working Pattern: 37.5 Hours Per Week

Who We Are

Our values reflect us all and they’re at the heart of everything we do. They set out our culture, the way we behave and the way we do things. Our colleagues are passionate, kind, and resilient, and they go the extra mile for the people we support and each other. We have this expectation of all our colleagues.

We’re very proud to be recognised as one of the best organisations to work in by ‘The Sunday Times Best Places to Work 2024’.

Role Overview

As a Business Systems Manager, you will be responsible for configuring, testing, and deploying business applications based on user requirements and specifications. You will maintain and update existing applications to ensure functionality and performance, provide technical support and training to our helpdesk team, and create and maintain documentation for application usage, troubleshooting, and maintenance. Additionally, you will troubleshoot and resolve 3rd line IT issues, stay updated with emerging technologies, identify opportunities for process improvements, ensure seamless integration of business applications, and liaise with software vendors to resolve issues.

Your Responsibilities

• Configure, test, and deploy business applications based on user requirements and specifications.
• Maintain and update existing applications to ensure functionality and performance.
• Provide technical support and training to our helpdesk team to ensure they can effectively support our end users.
• Create and maintain documentation for application usage, troubleshooting, and maintenance.
• Troubleshoot and resolve 3rd line IT issues in a timely manner.
• Stay updated with emerging technologies and industry trends to incorporate best practices into application development.
• Identify opportunities for process improvements and implement solutions to enhance efficiency and performance.
• Ensure seamless integration of business applications with other systems and platforms within the organisation to facilitate data exchange between applications.
• Liaise with software vendors to resolve issues that cannot be handled internally.

The Main Skills and Experience for This Role

• Minimum of 5 years of experience working with IT applications.
• Proven experience in developing and maintaining business applications.
• Experience with system integration and API development.
• Understanding of information security principles and data protection regulations applicable to systems management.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Demonstrable in-depth understanding of recognised industry best practices and frameworks concerning IT Operations and Support (i.e., ITIL practitioner or equivalent).
• Honesty, reliability, trustworthiness, and a passion to make a difference.
• Commitment to the aims and objectives of the service and of Ivolve.

How We Will Support You

We go beyond expectations for our colleagues as well as the people we support. Our reward package includes much more than pay, 25 days of annual leave + bank holidays, and a pension. Your birthday off with pay after a year of service and a £300 refer a friend scheme too!

Industry-Leading Recognition

• Colleague lotto gives everyone the opportunity to win great cash prizes.
• Prize-winning scratch cards aligned with values in action.
• Quarterly and annual awards for colleagues who go above and beyond.
• Loyalty Scheme recognises colleagues at work anniversaries.
• Your birthday off after a year of service!

Social Wellbeing

• Award-winning App for news and info.
• Internal social media and team communities.

Financial Wellbeing

• Discounts on high street, supermarkets, gym memberships, and more.
• Blue Light discount programme, funded by us.
• Salary Finance scheme for lower cost loans and savings.
• Government mileage rates for travel.

Emotional Wellbeing

• Free confidential Employee Assistance Programme with qualified counsellors.
• Free wellbeing App.
• Practical advice on consumer rights, anxiety, childcare, and more.

Training and Development to Reach Your Potential

• Learning journey that grows with you to reach care worker standards.
• Specialist skills training including Autism, Dementia, and Mental Health.
• Career pathways with flexible apprenticeships and nationally recognised qualifications.
• Cover the cost of relevant professional memberships.

5 More Reasons to Work with Ivolve

1. Our people are pretty fabulous. We take pride and pleasure in helping others to flourish.
2. There’s a great energy across the business and a strong sense of teamwork.
3. Very few jobs have such an impact on people’s lives – we bring joy to people every day.
4. We have a proud history, we’re a big organisation of over 4,000 colleagues supporting over 1,300 people.
5. We build and nourish relationships with the people we support.

INDF