Job Title: IT Field Support Engineer

Location: Multi-Site (Travelling across Derbyshire and Yorkshire)

Salary: £28'000 to £32'000 Per Annum

Contract length: 6 Months FTC

Our Values

Our values reflect us all and they’re at the heart of everything we do. They set out our culture, the way we behave, and the way we do things. Our colleagues are passionate, kind, and resilient, and they go the extra mile for the people we support and each other. We have this expectation of all our colleagues.

Role Overview

Supporting the rollout of new IT infrastructure across a network of adult social care services, you’ll play a key part in ensuring a smooth transition to a new Microsoft 365 tenant. This includes providing hands-on assistance with email, SharePoint, and OneDrive data migration, as well as supporting staff with pre-configured laptop setups. As the first point of contact onsite, you’ll provide technical support, resolve IT issues, and guide end-users (Care Service Managers, Team Leaders, and Support Staff) as they adapt to new systems. This is a hands-on, customer-facing role, requiring extensive travel across the UK.

Your Responsibilities

IT Field Support

• Deliver and set up pre-configured laptops for end-users on “go-live” days.
• Ensure users are comfortable with their new M365 environment, including checking email, SharePoint, and OneDrive migrations have been successful.
• Liaise with the Helpdesk to resolve any issues with account setup and/or migration of M365 services.
• Demonstrate basic usage of Yealink DECT telephony devices and address user queries.
• Act as the first point of contact for general IT-related issues, providing resolution or escalation as required.
• Ensure users at the site are aware of ivolve’s IT Support processes – how to contact the Helpdesk, what information they’ll need to provide, etc.
• Verify new network and telephony installations are operational (no direct configuration required).
• Diagnose and resolve (if possible) onsite IT issues, such as connectivity or device malfunctions.
• Escalate complex issues to specialist partners or central IT teams as necessary.
• Maintain a professional and approachable demeanour when working with Care Service colleagues, appreciating they’re unlikely to be well-versed in IT issues.
• Communicate effectively (using language likely to be understood by end users) to build trust and confidence in the IT deployment process.
• Record and track all onsite activities, including issues resolved and escalated.
• Provide feedback to the project team on deployment progress and user adoption challenges.

The Main Skills and Experience for This Role

Technical Skills

• Strong understanding of Microsoft 365 services, including email, SharePoint, and OneDrive.
• Familiarity with basic IT hardware setup, including laptops and peripherals.
• Knowledge of Teams telephony and Yealink DECT systems (desirable but not essential).
• General understanding of network & telephony infrastructure verification purposes.

Customer-Facing Skills

• Excellent communication and interpersonal skills, with a friendly and approachable manner.
• Proven experience in providing end-user training and support onsite.

Problem-Solving Skills

• Ability to diagnose and resolve basic IT issues independently.
• Effective escalation of complex issues to appropriate teams or partners.

Organisational Skills

• Strong ability to manage time and priorities while traveling between multiple sites.
• Detail-oriented with the ability to document actions and issues effectively.

Other Requirements

• Willingness to travel extensively, with a valid UK driving license and access to own vehicle for work purposes.
• Ability to work flexibly, adapting to the needs of different care home environments.
• Strong work ethic and commitment to delivering high-quality IT support.

How we will support you

We go beyond expectations for our colleagues as well as the people we support. Our reward package includes much more than pay, 25 days of annual leave + bank holidays and pension.

Your birthday off with pay after a year of service and there is a £300 refer a friend scheme too!

Industry-Leading Recognition

• Colleague lotto - giving everyone the opportunity to win great cash prizes
• Prize winning scratch cards aligned with values in action!
• We recognise our colleagues who go above and beyond – our ‘Heroes’ are nominated by colleagues for quarterly and annual awards
• Loyalty Scheme - recognising colleagues at work anniversaries
• Your birthday off after a years service!

Social Wellbeing

• Award-winning App for news and info
• Internal social media
• Team communities

Financial Wellbeing

• Discounts include high street, supermarkets, flash sales, gym memberships and more
• Blue Light discount programme, funded by us
• Salary Finance scheme for lower cost loans and to save for special occasions or rainy days
• Government mileage rates if you need to travel

Emotional Wellbeing

• Free confidential Employee Assistance Programme with qualified counsellors
• Free wellbeing App
• Practical advice covering things like consumer rights, anxiety, childcare and more

Training and Development to Reach Your Potential

• Learning journey that grows with you to reach care worker standards
• Specialist skills training including Autism, Dementia and Mental Health
• Career pathways that include flexible apprenticeships and nationally recognised qualifications
• Cover the cost of relevant professional memberships

5 More Reasons to Work with Ivolve

1.       Our people are pretty fabulous. We take pride and pleasure in helping others to flourish

2.       There’s a great energy across the business and a strong sense of teamwork

3.       Very few jobs have such an impact on people’s lives – we bring joy to people every day

4.       We have a proud history, we’re a big organisation of over 4,000 colleagues supporting over 1,300 people

5.       We build and nourish relationships with the people we support

INDF