Location: Birmingham, West Midlands, B24 0HJ

Shifts: Full-time 37.5 hours per week (Monday to Friday - 9am till 5pm)

Salary: Up to £36,000 per annum (dependent on experience)

About Us 

We’re one of the largest adult social care providers in the UK today – and we plan to keep growing and benefiting more lives.

Our support is dynamic, person-centred and fulfilling, so people can enjoy a flourishing life. We deliver care and support with energy, passion and positivity.

Through our Residential, Supported Living and Complex Care services, we support people’s interests and inspire new ones. We do this through a mix of bigger planned activities and smaller everyday goals and tasks. We really understand each individual, so we create a person-centred plan to help them Strive every day.

We're very proud to be recognised as one of the best organisations to work in by ‘The Sunday Times Best Places to Work 2024’.

Our Values 

Our values reflect us all and they’re at the heart of everything we do. They set out our culture, the way we behave and the way we do things.

Our colleagues are passionate, kind and resilient and they go the extra mile for the people we support and each other. We have this expectation of all of our colleagues. As a leader, you’ll embody our values in action and inspire and motivate your teams them to do the same.

Role Overview 

As a passionate and experienced Manager, you will lead our social care operations within a location, home or group of supported living services.

Reporting to the Area Manager, you will be responsible for ensuring the highest standards of care, support and culture, team leadership, compliance (with company and regulatory requirements), and the overall efficiency and sustainable performance of your service.

If you are a registered manager, you will meet the expectations to hold accountability with the regulator.

You will work positively to develop relationships with key stakeholders to deliver great outcomes for the people we support, our colleagues and the organisation overall.

We operate our business to the ‘power of 3’ – Quality, People, Healthy Finances.  These three key areas fuel and support each other and our overall performance – we focus on them equally and work in partnership with our expert functions to deliver on key outcomes.

Quality 

You’ll ensure the people we support have great experiences and outcomes through leading practice and driving quality experiences through highly effective governance.

People 

You’ll lead, inspire, engage and care for your team to ensure our colleagues are supported and developed to deliver great care and support.

Healthy Finances 

You’ll lead and manage the team and resources to ensure efficiency and sustainable financial performance.

Key Skills and Experience 

Essential 

• Proven experience in a leadership / management role within the social care sector

• Excellent leadership and people management skills

• Level 5 Diploma in Leadership and Management for Adult Care. / Leader in Adult Care Level 5 Apprenticeship (or willing to work towards and achieve within a given timescale).

• Strong knowledge of regulatory and legislative requirements in social care.

• Understanding and experience of leading teams supporting people with learning disabilities, mental health condition or ABI.

• Outstanding communication and interpersonal skills – emotional intelligence.

• Ability to analyse and interpret data to make informed decisions and deliver sustainable results including proven experience in managing budgets, finances, occupancy, rota’s, utilisation, commissioned hours etc.

• Strategic thinking with a proactive and solution focussed approach.

• Confident and experience IT and systems user.

• Honesty, reliability, trustworthiness - a passion to make a difference and a commitment to the aims and objectives of the service and of ivolve.

• Sound management practice including coaching and mentoring. Commitment to Equal Opportunities, diversity and inclusion.

• Experience in completing audits to monitor quality and compliance of services, along with developing and delivering robust and effective action plans.

• Satisfactory Police and ISA checks.

• Significant experience in external stakeholder engagement

Desirable  

• Knowledge of therapeutic and non-aversive care models.

• Driver – travel between locations and attendance at meetings is an integral part of the role.

Our Support  

We go beyond expectations for our colleagues as well as the people we support. Our reward package includes much more than pay, 25 days of annual leave + bank holidays and pension. Your birthday off with pay after a year of service and there is a £300 refer a friend scheme too!

In addition, we also offer the following: 

• Enhanced sickness pay scheme

• Accrue extra holiday days linked to length of service

• Industry-leading recognition

• Social, financial and emotional wellbeing

• Training and development to reach your potential

If you’re ready for a job that can truly make a difference and you’re up for a challenge, then this is the role for you!

INDM